Client Support Specialist

Job Type

Full Time

Job Location

India

Requirements

Ideal Support/Integration Engineer is expected to:


+ Hold a bachelor's degree, preferably in software development or IT Management related field

+ Have at least 5 years experience as client support engineer (Software Level 1 or 2) serving US clients

+ Excellent written and spoken English (Fluency expected)

+ Work closely with developers and testers to follow-up on behalf of clients

+ Demonstrate skills using ticketing systems and various software tools

+ Demonstrate working knowledge of OOPS using .NET/C#

+ Work in US shift (8.30a to 5.30p EST) Monday to Friday

+ Comfortable working remotely and with teams in different time zones

About the Company

Synqware is a US-based corporation providing IT solutions in the supply chain domain for over 15 years.  We offer various technology-based solutions to the vendors (suppliers, manufactures, distributors, importers, etc.) primarily in the gift, décor, beauty, toys, and natural products industries.

Our flagship SaaS product Bizperanto connects over 350 endpoints (like Shopify, Faire, NetSuite, QuickBooks, SAP, Salesforce, Oracle, etc.) covering almost the entire e-commerce arena.

 We want to expand IT operations in India to enable rapid growth and capitalize on the upcoming e-commerce boom.